Reputation management services
Reputation Management That Wins Trust Before the First Call
Get more good reviews, handle bad ones well, and control what people see when they search your name.
- 10+years in growth
- 3client markets: UK, US and AU
- 1monthly rating and review report
01 · The short answer
What are reputation management services?
Reputation Management Services help you get more positive reviews, reply well to bad ones, and shape what people see when they search your business. I work with businesses losing customers to bad reviews or weak ratings. I plan, run and report in plain English. Pricing depends on your goals, so book a free call for a clear quote.
I never promise to remove reviews. I help you earn more good ones and reply well to the rest.
02 · The problem
Does this sound like you?
“One bad review sits at the top of Google when people search our name.”
“Our happy customers never leave reviews. Only the angry ones do.”
“We have no idea what people are saying about us online.”
Here’s how I fix that. More honest reviews, calm replies and a clear view of what people see.
03 · What you get
What you get with reputation management
Five parts that shape what buyers see before they call you.
01Check
A review check across Google and other sites
I look at Google, Facebook and the review sites that matter in your industry.
02Ask
A simple way to ask happy customers for reviews
A short, polite message and link that makes it easy for happy customers to review you.
03Reply
Replies written for good and bad reviews
Replies for good and bad reviews, in your voice, that show future buyers you care.
04Report
Help reporting fake reviews that break the rules
Help to flag reviews that clearly break the platform’s own rules, through the proper process.
05Track
A monthly rating and review report
A monthly report on your ratings, new reviews and what people mention most.
04 · How it works
How it works
Four steps to a reputation that helps you win work.
Free call
We look at what shows up when people search your name. You leave with a clear next step.
Phase 01 · Free call30 minutes
Review check
I gather your reviews from every site and spot the patterns behind complaints.
Phase 02 · Review checkWeek 1
Set up
Your review request routine and reply templates go live, and old reviews get answers.
Phase 03 · Set upWeeks 2–3
Keep going
New reviews get replies, and I report on ratings and themes each month.
Phase 04 · Keep goingEvery month
05 · Results
Results I’ve delivered
Case study coming soon.
06 · Why me
Why work with me
I’m Md. Solayman (Rumon). I have worked in growth for over 10 years, in the UK, the US, Australia and Bangladesh.
I have been a Toptal Verified Expert since May 2025 and Upwork Top Rated since December 2022. I also run growth at three companies of my own, so my own money is on the line too.
I treat reviews as a sales tool, because buyers read them right before they decide.
- Toptal Verified Expert
- Upwork Top Rated
- 10+ years in growth
“Growth is never accidental. It is engineered.”
LinkedIn · Upwork · About me · Case studies
07 · Who it’s for
Is this right for you?
Built for businesses losing customers to bad reviews or weak ratings.
Good fit if…
- You serve customers who can leave reviews.
- You want to fix the cause of complaints, not hide them.
- You can send a review request after each sale.
Not the best fit if…
- You want negative reviews deleted on demand.
- You want fake or paid reviews.
- You don’t want to reply to customers.
08 · Pricing
How pricing works
The cost depends on how many review sites and locations need attention.
What changes the cost
- How many locations or brands you have
- How many review sites matter in your industry
- How many old reviews need replies
- Whether you want me to reply each month or train your team
On the free call I search your name with you and see what buyers see. Then I give you a clear quote.
01
One-off project
A set piece of work with a clear end, such as an audit, a build or a setup.
Book a Free Call02
Monthly
Ongoing work each month, with a review call and a short report.
Book a Free Call03
Part-time lead
I lead this area as part of your team, a set number of days a month.
Book a Free Call
09 · Compare options
Reputation management: me, an agency, or doing it yourself?
| Question | Me | An agency | In-house or DIY |
|---|---|---|---|
| Who does the work | I do, directly. | A team led by an account manager. | You or your team, next to daily work. |
| Approach to bad reviews | Calm replies and fixing the cause. | Some promise removal, which rarely holds. | Easy to reply in anger. |
| Speed | Quick, with no hand-offs. | Steady, but changes pass through several people. | Depends on the time you can free up. |
| Flexibility | Scale up or down each month. | Often set packages and longer contracts. | Limited by your team’s skills and time. |
10 · FAQs
Questions people ask
Reputation management services shape what people see when they look you up online. That means earning more genuine reviews and replying to each one well. It also means watching what is said about you. The goal is simple: buyers who search your name should feel safe getting in touch.
The cost depends on how many locations you have and how many review sites matter for you. Reply work adds to it. A one-off clean-up costs less than monthly care. Book a free call and I will give you a clear quote in plain terms.
Replies to old reviews can change how your profile looks within days. A better average rating takes longer, usually a few months of steady new reviews. The pace depends on how many customers you serve. I report your rating and review count every month.
You can manage reviews yourself if you have a routine and stay calm with complaints. Many owners mean to, then fall behind when things get busy. I set up the routine, write the replies and keep it going. You can take it back over once it runs smoothly.
No, and I won’t promise to. Only the review site can remove a review. It will only do so if the review breaks its rules, such as fake or abusive posts. I can help you report those through the proper process. For honest negative reviews, a calm, helpful reply works far better.
There is no magic number. What matters is having recent reviews, a steady flow and more than your local rivals. A business with a few fresh reviews often looks better than one with many old ones. I help you build a routine that keeps reviews coming in.
Yes. Replying shows future buyers that you listen, and it is a good habit for local search too. Thank people for good reviews in a sentence or two. For bad ones, apologise for the experience, offer to fix it and move the details offline.
No. Most review sites, including Google, ban rewards for reviews, and breaking that rule can hurt your listing. The safe way is simply to ask, at the right moment, with an easy link. Happy customers are usually glad to help when you ask.
Let’s build trust before the first call.
Book a free 30-minute call and leave with a clear next step. I reply within one working day.
Prefer email? Use the contact page.