AI chatbots for eCommerce
AI Chatbot Development Services for eCommerce
A chatbot that answers and captures leads. Built for eCommerce.
- 10+years in growth
- 3client markets: UK, US and AU
- 4live websites I run with AI workflows
01 · The short answer
What is AI chatbot development for eCommerce?
AI Chatbot Development Services for eCommerce mean building a chatbot that answers customer questions using your own information, around the clock, and passes serious enquiries to you. I work with online stores that sell their own products. I plan, run and report in plain English. Pricing depends on your goals, so book a free call.
It answers sizing, delivery and order questions from your own store data, and hands complaints to a person.
02 · The problem
Does this sound like you?
“Half our messages are “where is my order?” and “does this come in medium?””
“Shoppers with questions at night leave and buy somewhere else.”
“Our old bot recommended products we no longer stock.”
Here’s how I fix that. A chatbot that knows your products, policies and order status, and passes tricky chats to your team.
03 · What you get
What you get with an AI chatbot for eCommerce
A shop assistant that answers fast and never makes up a policy.
01Build
A chatbot built on your store content
It learns your products, sizing, delivery and returns policies.
02Handoff
Rules for when a person takes over
Complaints, damaged items and big orders go straight to your team.
03Leads
Lead capture for back-in-stock and bulk
It collects details for restock alerts and wholesale questions.
04Test
Testing with real shopper questions
I test it against past messages before it goes live.
05Review
A monthly review of answers
Weak answers get fixed and new products get added.
06Store
Order status and product help
Live order tracking answers and product suggestions based on what is in stock.
04 · How it works
How it works
Four steps, with store examples at each one.
Free call
We look at your most common shopper questions. You leave with a clear next step.
Phase 01 · Free call30 minutes
Gather
I collect product data, policies and past messages, and set the handoff rules.
Phase 02 · GatherWeek 1
Build and test
The bot gets built and tested on real questions until answers are right.
Phase 03 · Build and testWeeks 2–3
Launch and review
It goes live on your store. I review chats monthly and improve answers.
Phase 04 · Launch and reviewEvery month
05 · My approach
How I’d approach it for eCommerce stores
I don’t have an eCommerce chatbot case study yet. This is how I would do it.
- 01
Pull your top shopper questions from past emails and chats.
- 02
Connect the bot to product data, policies and order tracking.
- 03
Test it on real questions, especially sizing, delivery and returns.
- 04
Launch on product and checkout pages, then review chats each month.
What I’d measure
- Share of questions answered without a person
- Order-status emails your team no longer handles
- Chats that led to a purchase
- Handoffs that reached the right person
My own work so far: 4 live websites, Claude skills, connectors and workflows (checked 31 Oct 2026). Client case study coming soon.
06 · Why me
Why work with me
I’m Md. Solayman (Rumon). I have worked in growth for over 10 years, in the UK, the US, Australia and Bangladesh.
I have been a Toptal Verified Expert since May 2025 and Upwork Top Rated since December 2022. I also run growth at three companies of my own, so my own money is on the line too.
I build chatbots with sales in mind, so they help shoppers choose as well as answer.
- Toptal Verified Expert
- Upwork Top Rated
- 10+ years in growth
“Growth is never accidental. It is engineered.”
LinkedIn · Upwork · About me · Case studies
07 · Who it’s for
Is this right for you?
Built for online stores that sell their own products.
Good fit if…
- You get many repeat shopper questions.
- Your policies and product data are up to date.
- You want your team to handle complaints personally.
Not the best fit if…
- Your product data is out of date.
- You want the bot to promise delivery dates you can’t meet.
- You get only a few messages a week.
08 · Pricing
How pricing works
The cost depends on your catalogue and what the chatbot needs to do.
What changes the cost
- How many products and variants you sell
- Whether it checks live order status
- Which help desk it connects to
- How many languages it needs
On the free call I look at your common questions. Then I give you a clear quote in plain terms.
01
One-off project
A set piece of work with a clear end, such as an audit, a build or a setup.
Book a Free Call02
Monthly
Ongoing work each month, with a review call and a short report.
Book a Free Call03
Part-time lead
I lead this area as part of your team, a set number of days a month.
Book a Free Call
09 · Compare options
AI Chatbot Development for eCommerce: me, an agency, or doing it yourself?
| Question | Me | An agency | In-house or DIY |
|---|---|---|---|
| Who does the work | I do, directly. | A team led by an account manager. | You or your team, next to daily work. |
| Knows your store | Built on your products and policies. | Varies by app. | A template bot with generic replies. |
| Speed | Quick, with no hand-offs. | Steady, but changes pass through several people. | Depends on the time you can free up. |
| Flexibility | Scale up or down each month. | Often set packages and longer contracts. | Limited by your team’s skills and time. |
10 · FAQs
Questions people ask
It is building a chatbot that answers shoppers using your own product data, policies and order tracking. It handles sizing, delivery and order-status questions, suggests products in stock and hands complaints to your team. I build it, test it on real questions and review it monthly.
The cost depends on the size of your catalogue, whether it checks live order status and which help desk it connects to. A bot for a small catalogue costs less than one for thousands of products. App fees are separate. Book a free call for a clear quote.
Most store chatbots go live within a few weeks. Your team sees fewer order-status emails soon after. Effects on sales take longer, because you need a few weeks of shoppers. I review the chats each month, so the answers keep improving.
Yes. Store chatbots must know stock, sizes, delivery times and returns rules, and those change often. They also need to check order status. A generic bot can’t do that. I connect the bot to your store data so answers stay accurate.
I set it up to answer only from your store data and policies, and to say “I don’t know” when it can’t find the answer. That greatly reduces made-up answers. I test hard on delivery and returns, where wrong answers cause the most trouble.
Usually as a small chat button on product pages, the cart and your help pages. On phones, it stays out of the way until a shopper taps it. It can also answer in WhatsApp or Instagram messages if your customers prefer those.
I work with Shopify, Shopify Plus, WooCommerce and BigCommerce, plus help desks like Gorgias, Zendesk and Tidio. The bot connects to your product catalogue and order data through the platform. I confirm the right setup for your store on our first call.
I look at the support time the bot saves and the sales from chats, after product and fulfilment costs. I also watch whether the bot pushes discounts that eat margin. The goal is more profitable orders and fewer support hours, not just more revenue.
Let’s answer your shoppers before they leave.
Book a free 30-minute call and leave with a clear next step. I reply within one working day.
Prefer email? Use the contact page.