Analytics, research and automation
Hire a UX Researcher | User Researcher
A UX researcher finds out how real people use your site or product and why they stop. I plan interviews and usability tests, review behaviour data, synthesise what I find and turn it into a ranked list of changes for designers and developers. It suits teams redesigning without evidence from users.
Pricing is scoped to each project. Book a call and I will tell you what yours involves.
- 10 yearsin digital growth
- 4 marketsUK, Australia, USA and Bangladesh
- 30-60-90day plan with a written checkpoint
- 1 callto scope your project
The role
What a UX researcher does
As your UX researcher, I define the research question and the users to study, run interviews and moderated usability tests, and report on task completion in tests, problems found and fixed and conversion after fixes. I work hands-on: I do the work myself, inside your accounts and files, and show you the output every week.
Before
The team debates what users want but has never watched one try to complete a task.
With me as your UX researcher
- Define the research question and the users to study
- Run interviews and moderated usability tests
- Combine findings with analytics and recordings
- Present a ranked list of problems with evidence and recommendations
Deliverables
Deliverables
Every engagement produces written, checkable output. The core deliverables are written reports on task completion in tests, problems found and fixed and conversion after fixes, plus a working record of each decision. Nothing is hidden behind jargon or a black-box dashboard.
- 01
Task completion in tests, reported on a fixed schedule
- 02
Problems found and fixed, reported on a fixed schedule
- 03
Conversion after fixes, reported on a fixed schedule
Tools
Tools and stack
I work with the tools you already own wherever possible, so you keep control of the accounts and the data. For UX researcher work the stack usually includes interview and test scripts, session recordings, GA4 and a findings board.
The stack
interview and test scriptssession recordingsGA4a findings board
Pricing
How pricing works
The cost of hiring a UX researcher depends on the number of participants and sessions, the number of journeys or features studied, the number of channels or platforms involved, the size of the team I work with, how long we work together and how quickly you need results. I scope every engagement to your situation and do not publish rates, so you pay only for the work your business needs.
What changes the scope
Number of participants and sessionsNumber of journeys or features studiedThe number of channels or platformsTeam size and who needs to be managedLength of the engagementHow fast you need results
- Project
A defined piece of UX researcher work with a start, an end and agreed deliverables.
- Monthly retainer
Ongoing UX researcher work with a fixed monthly scope, reviewed every month.
- Fractional or part-time
A set number of days or hours each week, with me working inside your team.
Freelancer vs agency vs in-house for UX researcher work
| Option | Speed | Control | Accountability | Flexibility |
|---|---|---|---|---|
| Freelancer (me) | Starts within days of agreeing scope | Direct access to the person doing the work | One named person answers for results | Scale up or down by month |
| Agency | Slower to start; account and delivery teams | Work passes through several people | Shared across a team and account manager | Fixed packages and notice periods |
| In-house hire | Slowest: recruiting and onboarding first | Full day-to-day control | Direct line manager, but one person covers many tasks | Long-term commitment, harder to change |
Before the call
What to prepare before the call
Bring these to the call so we can scope the work in one conversation.
What to prepare before the call
- The task you want users to complete
- Who your users are and how to reach them
- Analytics showing where they drop out
- Decisions waiting on the research
Proof
Case studies with decisions improved
No verified case study is attached to this page yet.
[ADD PROOF] One verified UX researcher case study: client, timeframe, what I did and the measured result.
Compare
UX Researcher vs adjacent roles
A market research analyst studies the market and demand; a UX researcher studies behaviour inside your product or site and why people stall.
Questions
Frequently asked questions
Straight answers on scope, timing and fit. Pricing is always scoped to your project.
What does a UX researcher do?
As your UX researcher, I define the research question and the users to study, run interviews and moderated usability tests, combine findings with analytics and recordings and present a ranked list of problems with evidence and recommendations. I do the work myself and show you the output every week.
How much does it cost to hire a UX researcher?
Cost depends on the number of participants and sessions, the number of journeys or features studied, the number of channels or platforms, team size, engagement length and how quickly you need results. I scope each project individually instead of quoting a standard rate. Book a Call for a scoped quote and I will tell you exactly what your situation involves.
Freelance UX researcher vs agency: which is better?
A market research analyst studies the market and demand; a UX researcher studies behaviour inside your product or site and why people stall. A freelancer gives you direct access and flexible commitment; an agency adds a larger bench. Tell me what you need on a call and I will say honestly which suits you.
When should I hire a UX researcher?
Hire a UX researcher when the team debates what users want but has never watched one try to complete a task. If that sounds familiar, a short call is enough to confirm whether the role fits or whether something simpler would do. Book a Call and I will answer this for your specific situation.
What should I ask before hiring a UX researcher?
Ask how they recruit participants who match your customers. Ask for a findings report with a recommendation that changed the design. Their answers matter less than whether they answer plainly, with specifics you can check. Book a Call and I will answer this for your specific situation.
How long until I see results from a UX researcher?
Timing depends on your starting point and the channel. In the first 30 days I agree the question, recruit participants and prepare the tasks. By day 60 I run the sessions and collate evidence. By day 90 I present findings and a ranked fix list to the team. We agree these checkpoints before work starts.
Last updated:
Ready to talk about your UX researcher project?
A 30-minute call. You leave with three priorities, whether or not we work together.
Book a Call